How Softhouse and Apex Aid Service are coding the future of digital medical care – for events where every second counts
When technology and healthcare meet to save lives
When Apex Aid Service moved from idea to innovation, it was about more than digitalising a workflow – it was about creating a tool that can quite literally save lives. To succeed, they needed a partner who not only understood technology, but also the seriousness, the regulations and the people behind the work. That became the start of a close collaboration with Softhouse, which today is shaping the future of digital medical care at major events across Sweden.
“We knew exactly what we needed – but not how to build it. Softhouse helped us turn real healthcare experience into a system that works in critical situations. This saves lives. – Jojje, Ambulance Nurse, Apex Aid Service”
The challenge of medical care in chaotic environments
At large events such as concerts, festivals and horse racing, medical staff must act fast – often without knowing what they are heading into. Communication takes place through radio in loud environments, documentation is done on paper, and follow-up is almost non-existent. It’s unsafe, inefficient and sometimes life-threatening. Apex identified a critical need: a digital event medical system that collects alerts, prioritisation, positioning, communication and note-taking – in real time. A system that reduces stress, increases efficiency and creates safety – for both staff and visitors.
The solution – A digital event medical system where every second matters
Together with Softhouse, Apex Aid Service developed a digital platform that manages the entire chain – from the first alert to the final documentation. The system gives staff the right information instantly: where to go, what equipment is needed and how severe the situation is.
Key features of the event medical system:
- Alerts with priority levels 1–3
- Automatic resource suggestions based on proximity
- Real-time status tracking: “on site”, “completed”, with time logs
- Note-taking function with permission control
- Statistics module (number of interventions, types of injuries, response times)
- Module for missing persons and evacuation alerts
- Role-based views (medical staff, security, coordinators)
“It looks simple in the user’s phone, but there’s a lot happening behind the scenes. Softhouse has built something that truly holds up in real-world conditions. – Anna, Specialist Nurse and Ambulance Nurse, Apex Aid Service”
The technology is built on a secure, scalable and user-friendly framework – developed by Softhouse’s experienced software team with a focus on robustness, secure data sharing and a clear user experience.
The result – Fewer minutes to action, more lives saved
During for example the Elitloppet event, more than 50 medical cases were handled through the system. Only three required a regional ambulance – the rest were resolved on site thanks to the medical staff and the system’s speed and clarity.
“We save minutes every time – and that can be the difference between life and death. We know where to go, we know what awaits. It changes everything. – Jojje, Ambulance Nurse, Apex Aid Service”
Measured impact:
- Up to approx. 70% faster response times
- Reduced paperwork and manual reporting
- Improved overview and coordination between staff groups
- Increased safety for both visitors and staff
The partnership between Apex Aid Service and Softhouse
For Apex, choosing the right partner was crucial. They needed someone who understood that what they were building wasn’t just an app – but life-critical infrastructure.
“I had a long conversation with Peter Theodoris from Softhouse. We didn’t just talk about features – we talked about responsibility, people and lives. When he said ‘we’re in’, I knew this was the real deal. – Jojje, Ambulance Nurse, Apex Aid Service”
Softhouse’s experience of building secure systems, including for Skånetrafiken, was an important foundation for the project. The team worked closely with Apex throughout the process – from requirements and UX to development, testing and deployment – always with a focus on stability, security and real user value.
“Softhouse has been solution-oriented, honest and proactive. They’ve built with heart, not just with their heads. – Anna, Specialist Nurse and Ambulance Nurse, Apex Aid Service”
From event care to national preparedness
This is just the beginning. Apex Aid Service and Softhouse are now continuing to develop the platform with the ambition to create a national hub for safety and preparedness at major events. The vision is for the system to become as essential as fire extinguishers or defibrillators – a digital backbone for safety, medical care and coordination in real time.
“It’s about more than technology. It’s about building trust, safety and life-saving capability – in real time. – Jojje, Apex Aid Service”
At this year’s Nobel festivities, Apex Aid Service will be on standby throughout the banquet – ensuring safety and preparedness at one of Sweden’s most distinguished events.
About Apex Aid Service
Apex Aid Service develops digital systems for safety and medical care at events and arenas. The company combines medical expertise with technological innovation to create solutions that strengthen safety, efficiency and patient care.
About Softhouse
Softhouse is one of Sweden’s leading tech companies within digitalisation, AI and software development. We help companies and organisations build future-proof systems – from idea to reality – with a focus on quality, scalability and meaningful impact.
Want to know how we can help your organisation digitalise critical processes?
